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Shipping & Returns

Shipping

We can ship to virtually any address in the world. All 
orders are shipped within 24 hours of purchase, we will estimate shipping and delivery dates for you based on shipping location and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Tracking number will be provieded on all orders.


Returns Policy

You may return any items within 14 days of delivery for a full refund, all returns must be in new condition. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 7 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (5 to 7 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

QUESTIONS

If you have any questions regarding our shipping & return policy, please e-mail us at support@enkalda.com

 

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